VIVID IMPACT GROUP – PRIVACY POLICY
Effective Date: December 8, 2025
Location: Florida, USA
Vivid Impact Group (“Company,” “we,” “us,” or “our”) is a Florida-based marketing agency offering AI automations, AI voice agents, lead-generation tools, CRM workflows, advertising services, and related digital solutions. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and the rights you have.
1. Information We Collect
We may collect the following types of information:
A. Information You Provide
Name, email address, phone number, business name
Payment information (processed securely through third-party providers; we do not store credit card details)
Messages, inquiries, intake forms, onboarding documents
Project details and business information provided for automation or service setup
B. Automatically Collected Information
IP address
Device type and browser type
Website usage data
Cookies, pixels, and tracking technologies (e.g., Google Analytics, Meta Pixel, GoHighLevel tracking)
C. Client Data Stored in Our Platform
If you onboard with us or use our CRM systems, we may store:
Customer names
Phone numbers
Email addresses
Consent and opt-in records
Scheduling, pipeline, and workflow data
Call recordings generated by AI voice agents
Clients are responsible for ensuring that all uploaded data has been lawfully obtained and that proper consent has been secured.
2. How We Use Your Information
We use collected information to:
Provide AI automation and marketing services
Configure workflows, AI voice agents, and SMS/email communications
Process payments and manage accounts
Improve website functionality and service performance
Communicate regarding updates, support, and service-related marketing
Comply with legal and regulatory obligations
We do not sell personal information.
3. Sharing of Information
We may share information only with:
Third-party service providers, including:
GoHighLevel CRM
Stripe or PayPal
Google and Meta advertising platforms
AI and communication service providers
Contracted freelancers assisting with service delivery (subject to confidentiality obligations)
Legal authorities when required by law
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies to improve user experience, analyze site performance, and support marketing efforts. Users may manage or disable cookies through their browser settings, though some features may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no online system can guarantee absolute security.
6. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. Your Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal information
Opt out of marketing communications
Request data portability
Withdraw consent
To exercise these rights, contact us at:
📧 [email protected]
8. Children’s Privacy
Our services are not intended for individuals under the age of 18.
9. Policy Updates
We may update this Privacy Policy at any time. Changes become effective upon posting.
10. Contact Information
Vivid Impact Group
Florida, United States
[email protected]
SMS COMMUNICATIONS & CONSENT
By providing your phone number and opting in through our website forms, booking pages, landing pages, surveys, or chat widgets, you consent to receive SMS messages from Vivid Impact Group. These messages may include appointment reminders, service updates, account notifications, and follow-up communications related to your inquiry or services.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for assistance.
MOBILE INFORMATION SHARING
Mobile information, including phone numbers, will not be shared, sold, or disclosed to third parties for marketing or promotional purposes. Mobile data may be shared only with service providers necessary to deliver messaging services on our behalf, in compliance with applicable laws and regulations.
VIVID IMPACT GROUP – TERMS & CONDITIONS
Effective Date: Dec 8 2025
These Terms & Conditions (“Terms”) govern your access to and use of Vivid Impact Group’s websites, services, AI automations, marketing tools, CRM systems, and all related offerings. By using our services, you agree to these Terms.
1. Services Provided
Vivid Impact Group provides:
AI voice agents
AI chatbot and automation setup
CRM configuration
Lead generation systems
Marketing campaigns (SMS, email, ads)
Landing pages, funnels, workflows
Content creation and outreach systems
Pipeline and booking systems
Specific deliverables depend on the purchased plan or contract.
2. Client Responsibilities
You agree to:
Provide accurate business information
Ensure any phone numbers/emails you upload have provided legal opt-in consent
Not use our services for illegal, abusive, or fraudulent activities
Maintain the accuracy of your billing information
Comply with TCPA, CAN-SPAM, and SMS marketing laws
We are not liable for misuse of the platform by the client.
3. Payment Terms
Payments are due upfront unless otherwise stated
All subscriptions renew automatically unless canceled
No refunds for partially used service periods
Setup fees are non-refundable
Chargebacks will result in immediate account suspension
4. AI Agent and Automation Usage
By using our AI services, you acknowledge:
Outcomes and results vary by business
We do not guarantee a specific number of sales, bookings, or leads
You are responsible for compliance with industry regulations
You must notify us if you want to pause messaging or outreach
5. Intellectual Property
All templates, funnels, automations, AI scripts, and workflows created by Vivid Impact Group remain our intellectual property unless you purchase a “full rights” package.
You may not resell, distribute, or copy our systems.
6. Limitation of Liability
To the fullest extent allowed by Florida law:
We are not liable for lost revenue, lost leads, or business interruptions
We are not liable for misuse of the CRM or unlawful SMS/email outreach
Our maximum liability is limited to the amount paid to us in the past 30 days
7. No Guarantees
Marketing performance varies.
We do not guarantee specific results, including:
Leads
Appointments
ROI
Revenue increases
AI agent performance outcomes
8. Termination
We may terminate services immediately if:
Payment fails
You violate these Terms
You misuse the AI agent, CRM, or messaging systems
You engage in illegal or harmful behavior
You may cancel at any time, but no refunds will be issued for unused periods.
9. Governing Law
These Terms are governed by the laws of the State of Florida.
Any disputes must be handled in Florida courts.
SMS Messaging Terms
By opting in to receive SMS messages from Vivid Impact Group, you agree to receive text messages related to services, account updates, appointment reminders, and follow-up communications.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. Reply HELP for support.
CARRIER DISCLAIMER
Wireless carriers are not responsible for delayed or undelivered messages.
10. Contact Information
For questions regarding these Terms, contact:
Email: [email protected]
Business Name: Vivid Impact Group
Florida, USA